Last modified April 24, 2015 by root

References, Management and Team Development

References, Management and Team Development

Claus Pakmor, Senior Vice President, Controlling & Accounting, MAN Diesel & Turbo

‘Vibeke Heckmann has been both coach and consultant for our Controlling & Accounting department over the last 5 years. She has helped develop our strategy and she was an excellent sparring partner during its implementation into our 3 main focus areas: Clients & Service, Working Culture and Management.

She has coached both me and my employees in connection with management assignments, and in addition, she has been acting as trouble-shooter and mentor in terms of improving our working culture in several departments as well as across different departments. She is always incredibly well prepared and an excellent facilitator of workshops.

Vibeke is a great listener and she always asks the right questions. She helps find solutions while simultaneously developing and following up on specific plans of action. She knows an awful lot about how people collaborate and communicate, and she knows how to improve their skills in both areas. She also exudes excellent social competences, adding credibility to her advice and recommendations. As far as I am concerned, it is very much to her credit that collaborations across departments and among the employees in my area have developed in a very positive manner.

Personally, I value her positive appearance and great humour – she always knows the right thing to say and which stories to tell. I appreciate her direct, open and constructive face-to-face communication, which has improved my own performance and strengthened my managerial skills.

I recommend Vibeke Heckmann as both coach and consultant to anyone in need of hearty, professional and committed help.’

Lars Peter Olsen, Vice President, Production Copenhagen, MAN Diesel & Turbo

‘Since 2014 we have used Vibeke Heckmanns’ consulting services for various HR related tasks. The assignments have been very varied including management support related to organizational changes, HR development, coaching, leadership, training, and recruiting.

I have come to know Vibeke as a person with a great presence, ability and skill for manoeuvring on all organizational levels – from the C-suite to blue-collars. She has an eminent ability to take the stage when needed and to participate as an observer when that is more suitable for the process. Always a source for new inspiration and ways to improve leadership, she masters to challenge the existing and makes sure things stay on track.

From the differing assignments Vibeke carried out while working with us, she has displayed a fully equipped HR toolbox. But what truly distinguishes Vibeke from most other consultants is her practical oriented approach to HR. She knows how to make HR work in practice at a level only few others master, while still applying the more methodical aspect of HR.

I hereby recommend Vibeke Heckmann to anyone seeking a consultant who uses both heart and brains when solving assignments, and transforming organizations.’

Peter Lykke Thomsen, CEO at Max Fodgaard A/S

‘I’ve had the pleasure of working with heckmann aps and Vibeke Heckmann for a number of years now.

Vibeke is able to quickly gain an understanding of relevant problems. She’s capable of solving assignments in the best possible manner, and both the company and the people involved experience the outcome as very positive.

Vibeke is constructive and she has the determining focus and willpower to make a difference.

All assignments are solved with positive energy, with a wealth of ideas and new ways of thinking as well as with the ability to challenge and coach. Her focus on solving a given assignment combined with her wish to contribute to further development is a core and genuine characteristic in Vibeke’s work.

Which is why I believe that the assignments that Vibeke takes on will also be solved, and what is equally important; they will be implemented.

When we need to recruit applicants for central positions, we collaborate with heckmann aps, benefitting from Vibeke’s insight into our company. This secures the important match between company and candidate.

I give heckmann my recommendations and am happy to elaborate further.’

Eva Thulesen Dahl, HR-Manager Nordic Region, Invacare A/S

‘I have worked with Vibeke more than 15 years in different jobs and with different projects.

Working with Vibeke is always positive and beneficial for the organization. She does not have any mandatory concept she has to follow, and therefore my experience is that her starting point is the customer and let things develop from there.

Vibeke is very honest and tells you when things are not good enough or you are not performing at your best level. She is very business oriented but never compromise her integrity.  Therefore, you will always get an honest feedback from Vibeke that will support you and the organization over time.

Vibeke always follow the work to the end, and is very good to give reminders and cover for my/the customer’s weak areas. Vibeke follow the project to the end, and will not leave you/the organization before implementation is finalized and the outcome is in line with the target.’

Hanne Kjær-Kristoffersen, HR Manager, Boligselskabet Sjælland

‘Boligselskabet Sjælland has collaborated with Vibeke on service training for all the company’s employees – a diverse group that encompasses property management clerks, administrative staff and management at several levels.

The point of the training was to define what good service means to Boligselskabet Sjælland, as this will then enable us to provide good and proactive services for our customers. At the same time, the goal was also to successfully conclude the company’s transformation from a management company to a service company.

The service training lasted for one whole year and included three employee-days, where all employees across the various sections collaborated on solving concrete assignments. In between these sessions, there were days where individual teams would continue working on the given assignments in order to embed their efforts and to make aspects more concrete and real for the individual team and the individual employee.

We have come a long way – but we still have further to go before we reach our goal. In other words, we’re right in the middle of the long haul.

Vibeke has done a great job of familiarising herself with our company’s situation while at the same time being able to meet people exactly where there were at – no academic consultancy talk, but a pragmatic approach backed up by action. Vibeke has worked with individual leaders, with the group processes and not least with the collective body of employees. Vibeke pays attention to detail, and on the employee-days, where all 230 employees participated; she was completely on top of even the tiniest details, which made us feel very safe and secure.

I’ve worked with Vibeke before, and I’m happy to do so again.’

Per Storm, former Executive Vice President, Sales & Marketing, Bluegarden A/S (formerly Multidata A/S)

‘I’ve known Vibeke Heckmann since 2006, when I became acquainted with her in connection with a job application. Then she became my coach for the next four years, and I continue to use Vibeke as my sparring partner in relation to my own career, but I’ve also used her in connection with Bluegarden (formerly Multidata), my management team and my sales team.

Vibeke has a very strong personality, exhuming positivity and joy yet she also pulls you out of your comfort zone, which allows you to develop. Vibeke is a very powerful coach and sparring partner both in terms of personal development and the situation you find yourself in. On a personal level, Vibeke’s coaching has been crucial to my personal development and my leadership abilities. Vibeke has been trusting and confident in me; she has shown me new paths, the value of stamina and willpower as well as usable tools. She has been inspirational and she has introduced to her extensive network, where I’ve met people who have been through many of the same things as I have.
Vibeke has a wonderful ability to combine individual development with furthering business. Vibeke knows how to make something delectable and intimate while keeping it simple and easy, even in the face of the long haul that is personal development.

Concretely, I’ve used Vibeke for individual coaching session with the five team-leaders in my management team with the aim of freeing up 40% of the time spent on management, which can then be spent on business development instead. And we did just that. Today, I have a management team that have progressed from being merely leaders who spent their time focusing on details and control to becoming leaders who delegate, who are able to work from a helicopter perspective and talk shop at the same time. This development is of huge benefit to the company, and not only today but also in the future.

I also used Vibeke as coach for my Key Account Managers and Heads of Sales in 2014 and 2015, with the aim of reaching our sales targets. An individual approach to professionalise the team members, ensuring that meetings are properly prepared, effectively executed and then followed up. The work included collective meetings with our customers to determine how they experienced their meetings with Bluegarden and what could be improved upon. And once again, it was a very positive experience for employees and customers alike.

The Customer at the Centre
We have also conducted a number of meetings where Vibeke focused on the customer, where my team leaders and I have meetings with customers to get their input for “our“ 40% development plan. This has already made a huge difference in how we see our business and the approach we need to take, i.e. that everything we do has to make sense to our customers. The goal is for management colleagues throughout the organisation to meet customers in the company of my team leaders, who will then bring that part of the organisation into closer contact with customers whom they otherwise never get to meet.

Vibeke has provided the framework for this journey and her personal clout, experience and ability to listen and turn everything into something positive as well as her numerous and creative ideas makes this a prioritized project that everybody looks forward to.

I can but give Vibeke Heckmann my warmest recommendations.’

Mads V. Olesen, CEO at STRÖMMA Denmark A/S

‘On request, I hereby submit my recommendation of heckmann aps, provider of varying consultancy assignments.

During latter years, I have used heckmann aps in relation to recruitment, personal coaching and as facilitator in connection with a larger organisational process of change.

I would particularly like to highlight the help I received in connection with a big project where I, in a former position, had to secure the complete turn-around of an entire organisation’s culture. The project ran for approx. one year and the change to the way employee came to view customers as well as cross-organisational collaborations were shockingly positive, to put it mildly. Thus a negative downward spiral with dwindling trade and profits were turned into greatly increased trade (periodically double-up) and a positive bottom line. The fact that the personal involvement and wellbeing of employees also improved greatly, speaks for itself.

I am of the opinion that heckmann aps made a very positive difference, not least by way of the consultants’ professional approach. Their understanding of each individual employee and their direct responses to wrong behaviour helped the process of change immensely.

What characterises all the assignments is the unusually vivid engagement that we have been met with through all our challenges.

heckmann aps have always delivered and I can warmly recommend their services when action is needed. I am happy to elaborate on my recommendations if needed.’

Carsten Reves, former Area Director at Nordea Bank Denmark A/S, Roskilde/Frederikssund

‘For many years now, we have collaborated with Vibeke Heckmann and her consultancy company heckmann aps.

We have used heckmann for organisational development, sparring, personal coaching (for myself and my leaders), and we have attended many inspiring events and workshops.

heckmann balances brain, hart and hands incredibly well. Collaborations are always both serious and light.

Vibeke is incredibly sharp, yet she also manages to maintain her focus on good working environments, called wellbeing in heckmann-lingo. Wellbeing generates profits for employees, customers and leaders. And profits include both monetary and human benefits.

Finally, it is important for heckmann to put action to words. If we come up with an idea, we must make something happen.

I give the consultancy company heckmann my best recommendations.’

Carsten Jøns Nielsen, former Aftermarket Manager at EvoBus Denmark A/S

‘Within the last year, I’ve had the pleasure of concluding two projects with Vibeke Heckmann as their solid anchor.

The first project was a course for the entire management team in the after market organisation concerning sales techniques and customer meetings.

The entire project lasted for four months. It started with a very inspiring and productive seminar where Vibeke skilfully took us all through an exiting and developing course on sales techniques, and she did it with great enthusiasm and humour.

It continued in a, what I based on my experience with consultants would term a somewhat unusual way. Vibeke and her organisation partook in the planning, execution and evaluation of approx. 25 customer visits and this highly successful part of the project rendered immediate positive results on our top-line.

In 2011, following on from the abovementioned project; we completed a service-culture project that involved the entire after market organisation. This was a bound assignment, as the concept was developed by our mother company and had to be carried out in each European country with local moderators at the helm.

This allowed Vibeke to reveal yet another side to her great talent. She demonstrated both analytical abilities and empathy in relation to our company and our customer-universe. She has been able to safely and professionally conduct a course with approx. 50 participants, over three seminars, where everybody felt that they came away inspired from a productive course.

I will use heckmann aps for similar assignments in the future, which is why I can unreservedly give Vibeke Heckmann and her organisation my warmest recommendation.’

Carsten Jøns Nielsen & Dorthe Lundby Pedersen, former Aftermarket Manager and former HR Manager at EvoBus Denmark A/S

‘Our collaboration with the consultancy company heckmann started back in the summer of 2007, when we worked together on a wellbeing project within the Danish organisation. This was the start of a fantastic, exiting, motivational and action-oriented collaboration.

Vibeke Heckmann and her team of competent consultants have by way of their great experience, knowledge, and empathy opened our hearts (and our minds!), enabling us to perform and generate the wished for results, on a human as well as professional level. Collaborations have been based on reciprocal trust and respect – both in terms of management (commissioners) and the organisation in its entirety.

Vibeke has a rare gift of being able to focus on a specific assignment over a long period – she never loses sight of the end goal. She knows us better than we know ourselves, and her catching enthusiasm, warmth and eagerness combined with an inexhaustible source of energy and constructive ideas, ensures that you never leave a meeting with her or one of her colleagues empty-handed.

In terms of recruitment, we also find that the candidates that have been through the heckmann “machine” acknowledge that it has been a very positive and professional course – regardless of whether or not it ends with employment.

We give Vibeke Heckmann and her organisation our warmest recommendation.’

Hanne Kjær-Kristoffersen, former Head of Personnel at the Paranova Group A/S

‘I have requested heckmann’s insight into “creating relations” on numerous occasions, the latest of which was a successful event at Copenhagen Zoo. Employees and managers at all levels and from different countries worked on defining the company’s visions and values for the future. heckmann were able to quickly decipher the company’s needs, and they were able to include the steering group, which meant that they – and indeed the entire company – experienced the event as very successful. At the same time, heckmann managed to be “invisible” on the day - in a positive and good way. They made things happen, instigated meetings between people while upholding a sense of grounding.’

Dorthe Hjortskov, former CFO at Royal Copenhagen

‘When you meet a person who listens and coaches, it is impossible not to surrender and go along with the excitement and inspiration you encounter in heckmann’s competent consultants.

If you choose to welcome the positive energy released in meetings, it makes you feel that at that moment, you can accomplish anything – and even give more of yourself – both socially and workwise.

Collaborating with heckmann is a very positive and greatly inspiring experience, which has helped me gain an even better understanding of my colleagues as well as a greater appreciation and respect for their opinions and viewpoints.

Based on these values, team development becomes a natural consequence of the excitement that enables everybody to locate the resources to do that little bit extra to obtain a shared goal.’

Hanne Gjørup Hansen, former Director at Cornwell Kolding a-s

‘Among other things, we’ve used heckmann to develop our experienced management group. As we use Master Management Personal Profile for recruiting and development, it blends well with the tools that heckmann also utilizes.

We greatly value our collaborations with heckmann. The high level of understanding between our two companies enables proactive actions. Our managers’ respect for heckmann’s emphatic consultants enables a confidentiality and will to development, which benefits the individual as well as the entire company. heckmann understands how to become an internal partner rather than an external one. It feels genuine, when we use the term “we” when speaking about our collaborations.’